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Language Learning Tools: Interpreter Services at Baystate Health

PLEASE NOTE: Federal & state law as well as the Joint Commission mandate that Baystate Health provides trained medical interpreters to patients with limited or no fluency in English. Use of educational tools is for relationship-building purposes only.

Interpreter Services at Baystate Health

Springfield Building, Room G-490


The Interpreter Services Department provides trained medical interpreters 24 hours a day, 7 days a week to help medical staff communicate with limited English proficient (LEP), deaf and hard-of-hearing patients and their families.  The department provides services throughout Baystate Health

Our office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.  On evenings, nights, weekends and holidays, the on-site Spanish interpreter acts as a liaison to all other interpreters and interpreting agencies.

At Baystate Medical Center, the primary languages spoken in our region are Spanish, Russian, Vietnamese, Polish, and Portuguese.  Other languages spoken by patients at the hospital include Akan, Arabic, Bosnian, Cambodian, French, Greek, Italian, Korean, Swahili, Somalian, and others.

Baystate Medical Center also has American Sign Language interpreters.  There is also a two-way video system called Deaf Talk that allows a health care professional to speak via a portable TV/video system with a trained sign language interpreter off-site.  Telephonic interpretation is also available when face-to-face iterpretation is not possible or when a patient calling Baystate Health for information needs assistance.

The Value of Medical Interpreter Services

For more information on the value of trained medical interpreters:

International Medical Interpreters Association

National Board of Certification for Medical Interpreters

Right to an Interpreter

2008 Report on Interpreter Services in MA Hospitals